Trade Name: Menmai
Effective Date: 1 Jan 2025
At Menmai Fabrics, we are committed to providing high-quality products and excellent customer service. Below is our refund policy:
1. Eligibility for Refund:
- Refund requests are accepted only for unused and unwashed products in their original condition and packaging.
- If the product is defective, damaged, or if the wrong item was shipped, we will process a refund.
- Refunds will not be processed for products that are damaged or used after delivery, unless due to a manufacturing defect.
2. How to Request a Refund:
To initiate a refund, please follow these steps:
- Contact us within 3-4 days of receiving your order by emailing us at menmai.fabrics@gmail.com or WhatsApp us at 7806869754.
- Provide the order number, a brief description of the issue, and any supporting images if necessary (such as pictures of damaged or incorrect items).
- After we review your request, we will provide you with instructions for returning the product, if applicable.
3. Processing Your Refund:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your refund is approved, we will process it and credit your original payment method within 7 days.
4. Shipping Costs:
- The customer is responsible for paying the return shipping costs, unless the item is defective or incorrect.
- Shipping costs are non-refundable.
5. Non-Refundable Items:
The following items are not eligible for refunds:
- Sale items
- Products marked as "Final Sale"
6. Partial Refunds:
In some cases, partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
7. Contact Us:
If you have any questions about our refund policy or need assistance, please contact us at menmai.fabrics@gmail.com or WhatsApp us at 7806869754.
